Fair Treatment of Consumer Disclosure

Improved Service Quality increases profitability and long term economic competitiveness. To guarantee a culture of Quality Customer Service within the Bank, a dedicated Service Quality Department has been working with an objective to strengthen the Bank’s service culture with an emphasis on achieving an overall customer satisfaction level. Complaint Management Unit is also working under the umbrella of Service Quality Department, to address complaints in a more effective manner. The vision for complaint resolution at BOK is to ensure due diligent complaint closures while maintaining high FTC (Fair Treatment of Consumer) standards.

For Complaint Management issues our customer can lodge their complaints through our 24/7 Call Centre via UAN # 0092-21-111 265 265.

Customers can also lodge their complaints through our Direct Number 0092-91-5253867 during Banking Hours i.e. from 09:00 Am to 05:30 Pm

In addition, our Customers can lodge their complaints through our website by filling the online complaint form on our Virtual Interactive Hub at https://www.bok.com.pk/contact or by sending an email at complaints@bok.com.pk

At The Bank of Khyber, we value our customer’s feedback and we are committed to the highest standard of service within the shortest possible time by giving utmost importance to their complaints and suggestions.


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