HEAD OFFICE
- UAN: +92-91-111 95 95 95
- 24/7 Call Center: 091-111-265-265
- Website: www.bok.com.pk
- Head Office: 24 - The Mall, Peshawar Cantt, 25000 Khyber Pakhtunkhwa, Islamic Republic of Pakistan
COMPLAINT MANAGEMENT UNIT
- Unit Head: Mr. Muhammad Atif
- Telephone: 091-5253867
- Email: complaints@bok.com.pk
- UAN: +92-91-111 95 95 95
- Address: Complaint Management Unit, Service Quality Department, Head Office, Bank of Khyber, 4th Floor, 24- The Mall, Peshawar Cantt
- Complaint Forms:
Complaint Form (Urdu) | Complaint Form (English)
SERVICE QUALITY DEPARTMENT
- Head: Fauziah Mahmood
- Telephone: 091-5253867
- Email: fauzia.mahmood@bok.com.pk
- UAN: +92-91-111 95 95 95
- Address: Service Quality Department, Bank of Khyber, Head Office, 4th Floor, 24- The Mall, Peshawar Cantt. Khyber Pakhtunkhwa.
Banking Mohtasib Pakistan
- In case a customer is not satisfied with the resolution provided by the bank they can approach Banking Mohtasib Pakistan (BMP) as the next grievance forum.
- Address: Banking Mohtasib Pakistan Secretariat
- 5th Floor, Shaheen Complex R Kiyani Road, Karachi.
- Telephone: +9221-99217334
BOK
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