SBP-WMS Grievance Cell

BANKING CONDUCT AND CONSUMER PROTECTION DEPARTMENT

BC & Consumer Protection & Education Window

Please send your complaints against Commercial Banks, Developmental Financial Institutions and Micro Finance Banks directly to State Bank of Pakistan at the following address.

Director:
Banking Conduct and Consumer Protection Department,  
State Bank of Pakistan,
I.I. Chundrigar Road,
Karachi.

BC & CPD Helpdesk: 

http://www.sbp.org.pk/cpd/CPD-Form.asp

 

For general Banking Related Complaints:

For pension utility bills  related complaints:

Phone:

+92-21-99218148 , +92-21-32453551

Phone:

+92-21-99221147

For ECIB related complaints:

Phone:

+92-21-32453558, +92-21-32453567

Fax:

+92-21-99212489

eCIB Helpdesk:
http://www.sbp.org.pk/ecibhelpdesk/ requestlog/consumer_cmp.aspx
For Unclaimed Deposits related queries,

Phone:

+92-21-99221160, +92-21-99221154

Email:

cpd.helpdesk@sbp.org.pk

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